If you look down the blog you will see that I had some criticisms of Home Depot concerning outdoor lights we bought from them (3/14/09). In an effort towards fairness, I wrote Home Depot telling them of my concerns, particularly the bit about selling a product not recommended for our area.

Here is the non-response I received back from them. Pretty obviously a canned response, that meets their legal guidelines for a “correct” reply, but it doesn’t answer my concerns and brings to question whether anyone actually read what I sent them.

Nice job, Home Depot: your credibility just took another hit.

Dear Bill Terry,

We are responding to your e-mail regarding your Hampton Bay
merchandise. We certainly appreciate the time you spent writing to us.
Your feedback is vital for our organization to continue providing
quality products and service. Please accept our apology for not being
able to meet your expectations.  Thank you for alerting us to this
issue.  Please know that we have forwarded your concerns to our merchant
department and we are working with our vendors to rectify this issue.
We value your comments and hope that you will continue to write us with
your feedback, which allows us to improve our company. If we can be of
further assistance, please feel free to contact Home Depot’s Customer
Support Department at 1-877-527-0313, Monday through Friday 8:00 AM to
8:00 PM EST. Thank you for your time. We would like to provide you a
reference number as a record of your concern. Your reference number is
1979305.

Thank you,

Samantha F. DeVaney
The Home Depot Corporate Office
Sr. Customer Care- Correspondence Team
Office: 770-433-8211 Ext: 76560
Fax: 770-384-3668
samantha_devaney@homedepot.com

March 27, 2009